Rental Terms
Simple, transparent conditions
Everything you need to know before you drive away — no fine print, no surprises. Every condition below applies to all vehicles in our collection.
Required documents
Bring the right documents and we can have you on the road within minutes of arrival.
UAE Residents
- Emirates ID
- UAE driving licence
Tourists
- International passport
- Driving licence issued by your home country
Delivery & return
We bring the car to you and collect it when you are done.
Payment methods
Pay the way that suits you, including major Russian bank cards.
Mileage allowance
Minimum driver age
Insurance
Every vehicle is insured. What you pay depends on who is at fault.
If the accident is your fault
- 10% of the repair cost
- A fixed insurance excess of 2,500–5,000 AED, depending on the vehicle category
If the accident is not your fault
All expenses are covered by the insurance company — you pay nothing.
In case of an accident
If the vehicle is damaged by an accident, natural disaster, vandalism or a third party, follow these steps.
Contact Toretto Rental immediately
24/7 hotline — call or WhatsApp +971 58 920 20 20.
Follow our instructions
Our team will guide you through the exact next steps for your situation.
Tourists: call Dubai Police
Report the incident directly to Dubai Police.
UAE residents: use the Dubai Police app
Submit the accident report through the Dubai Police application and obtain the official report.
Provide documents within 2 days
Police report, photos of the rented vehicle, photos of the other vehicle (if applicable), and any documents requested by the insurance company.
Salik (toll)
Salik charges may appear on your account up to 30 days after the crossing.
Traffic fines
Fines usually appear the same day, but Dubai Police updates can take up to 30 days to register.
Payment is required within 24 hours of notification.
If you experience payment difficulties, Toretto Rental is ready to discuss a mutually acceptable solution.
Fuel policy
Every vehicle is delivered with a full tank — please return it full. If not, the following charges apply.
Sedans
SUVs
Frequently asked questions
Do I need a security deposit?+
No, our vehicles are rented without a security deposit.
What documents do I need to rent a car?+
UAE residents need an Emirates ID and a UAE driving licence. Tourists need an international passport and a driving licence from their home country.
Is delivery really free?+
Yes — delivery and return anywhere within Dubai city limits are free. Airport delivery or return costs 150 AED.
Which payment methods do you accept?+
Cash in AED or USD, card terminal (+3% fee), a payment link for Visa or Apple Pay (+3.66% fee), a UAE company bank transfer, and Russian bank cards including Sberbank, T-Bank, Ozon Bank and VTB.
How much mileage is included?+
Daily rentals include 300 km per day; monthly rentals include 5,500 km per month.
What is the minimum age to rent?+
You must be at least 19 years old for standard vehicles, or 21 years old for sports and luxury vehicles.
What happens if I have an accident?+
Contact us immediately on +971 58 920 20 20 (call or WhatsApp, 24/7) and follow our instructions. Tourists should also call Dubai Police; UAE residents should file the report through the Dubai Police app.
What is Salik and how much does it cost?+
Salik is Dubai's toll system. Each crossing costs 7 AED and may appear on your bill up to 30 days later.
What if I receive a traffic fine after my rental?+
Dubai Police can take up to 30 days to register a fine. Once notified, payment is due within 24 hours — if you experience difficulties, we are happy to discuss a solution together.
Do I need to return the car with a full tank?+
Yes, every car is delivered full and should be returned full. If not, refuelling fees apply based on vehicle type.
Still have questions?
Our team is available 24/7 on WhatsApp to confirm availability, explain any condition in detail, or help you book.